Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a strategic and technical consultant to our clients, ensuring they derive maximum value from our solutions while aligning their technological requirements with their business objectives.

• Work in tandem with solution architects and onboarding teams to evaluate customer environments and develop a Strategic Technology Roadmap.

• Engage in technical kickoff meetings for new client onboarding, ensuring clear alignment on project scope, expectations, and service plans.

• Continuously oversee customer IT environments to identify and relay security vulnerabilities and operational risks.

• Serve as the primary escalation contact for service-related issues, advocating for customer needs internally while maintaining a trusted advisor role.

• Collaborate closely with Support and Professional Services to manage implementations, resolve technical issues, and provide outstanding post-sales support.

• Oversee and implement the service plan schedule, ensuring that all deliverables are completed on time and meet customer expectations.

• Establish and nurture executive-level relationships, effectively communicating technical concepts and strategic initiatives to C-level stakeholders.

• Produce and analyze service performance reports to facilitate business reviews and proactive account planning.

• Promote customer satisfaction through timely communication, issue resolution, and ongoing engagement strategies.

• Keep detailed and accurate records of customer interactions, technical discussions, and action plans within the CRM system.

• Willingness to travel up to 50% as business needs dictate.

⛳️ Requirements

• 4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical position.

• Strong background and understanding of Cybersecurity technologies and policies.

• Experience in business networking, managed IT services, or enterprise-level support environments.

• Familiarity with CRM platforms and technical documentation practices.

• Demonstrated ability to manage multiple priorities, projects, and clients at the same time.

• High level of professionalism, integrity, and self-motivation.

• Excellent organizational and time management skills.

• Outstanding verbal and written communication abilities, capable of explaining technical topics to non-technical audiences.

• A customer-centric approach with a commitment to delivering exceptional service.

• Capability to cultivate strategic relationships and build lasting trust with clients.

• Proactive problem-solving skills and a mindset focused on continuous improvement.

• Ability to understand customer needs and propose timely solutions.

• Strong analytical and problem-solving abilities.

🏝️ Benefits

• Copay medical plan option.

• HSA medical plans with employer contributions to your HSA Account.

• Dental insurance.

• Vision insurance.

• Company-paid life insurance.

• Company-paid short- and long-term disability coverage.

• 401K savings plan with a generous company match.

• Wellness program to enhance health and earn discounts on health insurance premiums.

• Tuition Reimbursement Plan which covers up to $5,250.