Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a regular weekly point of contact for the client, overseeing daily business-as-usual (BAU) activities and ensuring prompt execution through personal accountability, internal cooperation, and efficient utilization of available resources.

• Formulate and supervise channel implementation strategies that are in line with channel technical specifications and Rithum's platform capabilities.

• Propel tactical execution strategies across the Rithum platform, incorporating operational workflows and commercial mechanisms such as repricing, promotional planning, and algorithmic optimization to boost visibility and maximize revenue generation.

• Perform technical assessments, pinpointing areas for enhancement and providing forward-looking suggestions that align with client objectives.

• Serve as a reliable technical advisor, assisting clients in overcoming challenges and realizing value through the effective deployment of Rithum’s solutions.

• Take ownership of resolving intricate technical issues in partnership with Product, Engineering, and Client Success Engineering teams.

• Facilitate communication between client technical teams and Rithum’s internal teams to ensure mutual comprehension and efficient execution.

• Aid in technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

• Maintain comprehensive knowledge of platform functionality, data flows, and emerging capabilities.

⛳️ Requirements

• A minimum of 2 years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.

• Demonstrated experience in supporting enterprise or strategic clients with technical onboarding, platform integration, and continuous optimization.

• Strong proficiency in Excel.

• Foundational knowledge of channel requirements, data mapping, and feed architecture.

• Proven ability to manage technical projects and communicate effectively with both technical and non-technical stakeholders.

• Demonstrated proficiency with Microsoft Copilot and a comfort level in using AI-driven tools within daily activities, along with an ongoing interest in emerging technologies.

• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.

• Excellent problem-solving abilities, focusing on root cause analysis and resolution.

• Strong verbal and written communication skills.

🏝️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan.

• Life insurance & disability benefits.

• Pension plan with a 4% Company match.

• Competitive time off package including 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day.

• £45/month Remote work stipend for internet.

• Access to tools to support your wellbeing, such as the Calm App and an Employee Assistance Program.

• Professional development stipend and learning and development opportunities to help you acquire the skills and connections necessary for career advancement.

• Charitable contribution match for each team member.