Strategic Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture consultative relationships with designated Success Premium clients.

• Cultivate a comprehensive understanding of customer environments, encompassing architecture, workflows, stakeholders, and potential risks.

• Convert customer insights into customized technical recommendations that enhance adoption and deliver value.

• Proactively suggest features, configurations, and best practices that align with customer objectives.

• Identify and address risks before they affect operations.

• Facilitate the adoption of new capabilities that yield measurable business results.

• Coordinate internal resources across Support, Engineering, Services, and Sales Operations.

• Collaborate with Operational TAMs to ensure seamless continuity between proactive and reactive interactions.

• Showcase value and minimize risk to positively impact retention and renewal metrics.

⛳️ Requirements

• Over 7 years of experience in technical account management or equivalent enterprise SaaS positions.

• Proven experience in supporting strategic or premium enterprise clients.

• Ability to collaborate cross-functionally to influence adoption and retention results.

🏝️ Benefits

• Competitive salary

• Complete medical premium coverage (yes, you read that correctly!)

• 401(k) plan with company matching

• Generous paid time off packages that increase with tenure

• Flexible scheduling

• Access to fitness clubs (you get compensated for having fun and staying active!)

• Company events and employee recognition initiatives

• Wellness programs including free Fitbit, gym memberships, and athletic shoe reimbursements, etc.

• Dental and vision insurance plans

• Employer-funded life insurance policy

• And much, much more!