Technical Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Serve as the main point of contact, fostering robust partnerships, understanding client goals, and conducting regular assessments to ensure satisfaction and value delivery.

• Drive opportunities for upselling, cross-selling, and business expansion while proactively managing renewals and implementing strategic account plans.

• Oversee the onboarding process and technical setup, collaborating with internal teams to provide customized data solutions.

• Take ownership of client issues, ensuring timely coordination, clear communication, and appropriate follow-up.

• Monitor account health, analyze data usage, and deliver performance insights along with KPI reporting.

• Assist with renewals, contract modifications, and negotiations while ensuring the accuracy of commercial terms and invoicing.

• Represent the voice of the customer by contributing to account strategy, providing product feedback, and participating in customer success initiatives.

• Perform additional related duties as required.

⛳️ Requirements

• Proficient in English, German, and French.

• A minimum of 3 years of experience in Account Management or Customer Success, preferably in a data, SaaS, or technology setting.

• Demonstrated experience in managing and expanding B2B or enterprise accounts.

• Strong understanding of data solutions (e.g., APIs, analytics, cloud delivery).

• Familiarity with CRM systems, Excel, and/or BI dashboards.

🏝️ Benefits

• A dynamic and international working environment that offers exposure to global clients.

• Opportunities for travel to meet clients and enhance relationships.

• Flexible working arrangements (remote/hybrid).

• Comprehensive benefits package.

• Permanent employment contract.

• Employee share purchase plan.