Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide ongoing and proactive technical leadership and support independently to Proofpoint’s strategic customers.

• Oversee and manage support interactions, acting as an internal advocate for strategic clients.

• Lead crisis and incident response efforts, collaborating with the account team, technical support, operations, and engineering teams.

• Regularly engage with clients both remotely and in person.

• Create and present executive-level customer presentations.

• Cultivate a deep understanding of the customer's business and operational needs.

• Maintain extensive practical technical knowledge of Proofpoint’s integration within the customer's environment.

• Design and implement a comprehensive strategy to address complex customer requirements using Proofpoint’s solutions.

⛳️ Requirements

• Minimum of 4 years of industry experience in client/professional services, sales engineering, senior support engineering, IT operations management, or a senior engineering role with exposure to various technology areas.

• Familiarity with data communication concepts and technologies, particularly in email and networking.

• Proficiency in Linux.

• Capability to conduct professional conversations in Portuguese, Spanish, and English.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Career advancement on your own terms.

• Flexible work environment.

• Annual wellness and community outreach days.

• Continuous recognition for your contributions.

• Opportunities for global collaboration and networking.