Technical Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Build and sustain robust relationships with key clients, serving as the main point of contact for technical inquiries and issues.

• Organize regular client meetings to assess technical requirements, provide updates, and drive continuous improvement.

• Offer expert advice on the implementation and optimization of solutions.

• Act as the primary escalation contact for technical challenges that cannot be resolved through standard support avenues.

• Represent the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.

• Provide strategic insights on best practices and optimal use of products to enhance performance.

• Identify opportunities for clients to enhance their technical infrastructure and overall system efficiency.

• Conduct technical assessments and suggest enhancements for improved reliability and scalability.

• Ensure clients are fully equipped to utilize Paymentology products and services effectively.

• Proactively monitor client environments to detect and resolve potential issues.

• Collaborate closely with internal development and engineering teams to ensure client needs are clearly understood and effectively implemented.

• Keep clients updated on new product features, updates, and technical advancements.

• Assist in strategizing for client growth and scalability, ensuring the infrastructure can adapt to changing business requirements.

• Engage in the resolution of critical incidents (P1/P2), conducting post-incident reviews to prevent future occurrences.

• Maintain comprehensive records of client interactions, issues, resolutions, and technical configurations.

⛳️ Requirements

• Profound understanding of payments and banking as a service, with demonstrated expertise in managing payment data.

• Knowledge of ISO 8583.

• 8–10 years of experience in managing enterprise clients across various countries and cultures, with exposure to multinational corporations and banks.

• Strong analytical and critical thinking skills, with a keen attention to detail.

• Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.

• Outstanding customer service orientation with the ability to cultivate strong client relationships.

• Excellent communication skills, including the capacity to engage confidently with C-suite executives.

• Ability to work both independently and collaboratively within cross-functional teams.

• Remain calm and effective under pressure, with strong organizational and project management skills.

🏝️ Benefits

• We prioritize making a positive impact on the lives of our employees and the communities where we operate.

• Join a diverse, global team that is genuinely dedicated to creating a positive impact through our work.

• Experience real purpose in your role, along with the freedom to grow in a supportive, forward-thinking environment.

• We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive.