Technical Account Manager

📋 Description

• Serve as the primary point of contact for designated customers — responsible for onboarding, adoption, value realization, renewal, and expansion.

• Establish trusted relationships with customer executives and decision-makers, ensuring alignment on both technical and business fronts.

• Manage a consistent schedule that includes weekly meetings, executive summaries for both customer and internal stakeholders, adoption strategies and plans, and executive business reviews (EBRs).

• Collaborate with Account Executives (AEs) and Solutions Engineers (SEs) on renewals, upsells, and cross-sells.

• Internally advocate for customer priorities and articulate their needs during roadmap discussions.

• Create and maintain comprehensive account success plans in collaboration with the account team.

• Work alongside customers on business value realization exercises and case studies, in partnership with Oscilar's customer marketing and account teams.

• Lead customer onboarding and implementation initiatives to ensure rapid time-to-value.

• Provide product demonstrations and walkthroughs.

• Construct workflows, reports, and dashboards to facilitate customer adoption.

• Address straightforward technical tasks directly: API integrations, SQL queries, debugging, and Python scripting.

• Partner with Solutions Architects for complex technical implementations.

• Act as a technical liaison between customers, Engineering, and Product teams.

⛳️ Requirements

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles within the SaaS or fintech sectors.

• A demonstrated history of engaging directly with enterprise customers and executives, including managing escalations and conducting business reviews.

• Technical expertise in API integrations, SQL, and Python.

• Familiarity with cloud technologies and public cloud services such as AWS, GCP, and Azure.

• Exceptional communication skills in Tagalog and English — capable of presenting effectively to both executives and technical stakeholders.

• Highly organized and metrics-focused: adept at managing multiple accounts and competing priorities.

• Strong customer empathy, ownership mindset, and ability to influence cross-functional teams.

🏝️ Benefits

• Competitive salary and equity packages

• Accelerated professional development alongside industry leaders.

• Contribute to a safer digital economy by safeguarding online transactions.

• Join a global, high-growth AI startup addressing real-world challenges in fraud and risk.

• Enjoy a remote-first, collaborative culture with colleagues in the US, Poland, and beyond.

• Opportunity to gain deep expertise in risk decision-making and customer support at scale.