Technical Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage the technical relationship and long-term success for a portfolio of key accounts.

• Conduct architecture reviews and design consultations to assess each customer's deployment.

• Enhance product adoption by identifying gaps between what customers have developed and what the platform offers.

• Coordinate the entire LiveKit team in support of each account.

• Represent the customer's perspective within LiveKit, converting field insights into product feedback.

• Facilitate executive business reviews that link platform performance to business outcomes.

• Identify expansion opportunities early and transition them smoothly to the sales team.

• Create playbooks for the engagement model targeting the company’s most significant accounts.

⛳️ Requirements

• Over 8 years of experience in technical, customer-facing positions such as Technical Account Manager, Solutions Architect, Sales Engineer, or a senior engineering role with significant customer interaction.

• Proven track record as the trusted technical advisor for engineering clients.

• Proficient in developer-platform essentials such as APIs, SDKs, frameworks, and deployment models.

• Knowledgeable about real-time, distributed, or developer-platform systems.

• Ability to manage a portfolio with a proactive approach to monitoring customer health.

• Excellent communication skills in both writing and speaking, capable of engaging with engineers and executives alike.

🏝️ Benefits

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy