Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate a comprehensive understanding of customer use cases, data products, and industry trends to facilitate customer success and ongoing utilization.

• Collaborate closely with Customer Success Managers to deliver technical consultation and assistance during customer interactions.

• Examine and resolve customer data delivery, integration, and technical support challenges.

• Verify customer data extracts and delivery outputs to ensure quality and accuracy before delivery.

• Address escalated customer concerns by coordinating with internal teams and facilitating prompt resolutions.

• Work in tandem with Product, Engineering, and Operations teams to relay customer feedback, recurring challenges, and opportunities for enhancement.

• Aid customers in comprehending APIs, delivery methods, and technical documentation.

• Assess data quality issues and collaborate with internal stakeholders to identify root causes and corrective measures.

• Participate in process improvement initiatives aimed at enhancing operational efficiency, scalability, and customer satisfaction.

• Keep precise internal documentation regarding customer issues, workflows, and technical procedures.

• Assist with onboarding activities as required from a technical consultation and escalation management standpoint.

• Remain updated on evolving technologies, data delivery techniques, and customer technical requirements.

• Adhere to company policies, procedures, confidentiality obligations, and relevant data handling standards.

⛳️ Requirements

• 3–5 years of experience in working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.

• Background in a Technical Account Manager, Technical Support, Data Operations, Customer Success, or a similar customer-facing technical position.

• Knowledge of healthcare data workflows, processing methodologies, and data delivery environments.

• Familiarity with healthcare data privacy, compliance, and regulated data settings.

• Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven context is preferred.

• Excellent troubleshooting and analytical problem-solving abilities, with the capacity to manage complex customer scenarios.

• Proficiency with APIs, structured data formats (JSON, CSV, XML), and concepts of technical data integration.

• Working knowledge of SQL and experience in investigating data-related issues.

• Exposure to cloud-based technologies and enterprise data environments is preferred.

• Familiarity with tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is advantageous.

• Strong verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical audiences.

• Highly adaptable with the ability to navigate shifting priorities in a dynamic environment.

• Exceptional customer empathy and relationship management skills.

• Process-oriented mindset with keen attention to detail and organizational capabilities.

• Proven ability to work independently while effectively collaborating across teams.

🏝️ Benefits

• Some travel may be required