Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance custom FIAs for PLD, including the identification of data fields, logic, and mappings necessary for precise performance reporting.

• Manage data ingestion workflows, ensuring the validation of incoming client files, formatting, field mapping, cleaning, and resolving any discrepancies.

• Facilitate API integrations for data transfers, ongoing data synchronization, event tracking, and cross-system updates, collaborating with Engineering/Dev for technical implementation.

• Take ownership of target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these are accurately reflected in execution systems.

• Maintain sample integration workflows utilized with partners, products, or internal systems—ensuring Customer Success is well-informed about data flows, triggers, and dependencies.

• Assist in the configuration and validation of user portals, representative access, permissioning, and escalate any troubleshooting issues to Engineering/Dev as necessary.

• Ensure all tagging, tracking, click tag structures, and metadata requirements are thoroughly documented and implemented correctly.

• Act as the technical lead during campaign setup, ensuring all data, tagging, and reporting requirements are prepared prior to launch.

• Direct QA testing for data flows and tracking in collaboration with Product and Engineering/Dev.

• Monitor execution after launch, validating ingest timing, PLD mapping, and swiftly identifying technical issues.

• Manage the Jira workflow for campaign launches: Create launch tickets with precise requirements, segmentation details, tags, and timelines.

• Track build progress and clarify requirements for Engineering/Dev as necessary.

• Close out tickets with documentation detailing what was deployed and any modifications made.

• Communicate technical risks, dependencies, and workload to the broader team.

⛳️ Requirements

• 3+ years of experience in SaaS implementation, ad tech, health-tech operations, or technical client success.

• 1+ years of experience writing SQL queries along with supporting data pipelines and integration workflows.

• Strong comprehension of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.

• Capability to translate technical workflows into clear, client-friendly communication for Customer Success and Sales teams.

• Highly organized with exceptional problem-solving abilities and comfort in coordinating across multiple teams.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge.

• Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan).

• 100% paid short- and long-term disability, in addition to life and AD&D insurance.

• Enjoy flexible vacation policy allowing you to take time as needed—recharge your way.

• 12 weeks of paid leave to bond with your newborn, adopted, or foster child (available after 6 months).

• If you are near an office, we encourage in-person collaboration and connection. If not, remote work is always an option.

• We will provide you with the necessary equipment to create a comfortable workspace at home.

• Save for your future with tax advantages (and company match!).