This is a fully remote position, open to applicants in New York.

• Act as a vital link between Hightouch and our prominent Fortune 5000 clients

• Manage the complete customer experience from initiation through onboarding, ensuring ongoing success and higher adoption rates

• Make certain that Enterprise clients fully comprehend and leverage the Hightouch platform

• Endeavor to grasp customer needs and challenges at a granular level

• Lead customers toward their desired future outcomes

• Drive the evolution of the Hightouch platform

• 5-10 years of experience in a client-facing and/or technology-oriented position that merges business insight with technical expertise

• Background in managing and executing technical projects with a customer-centric approach and a strong sense of empathy

• Exceptional project management and communication abilities

• Demonstrated capability to swiftly grasp new technologies and navigate complex systems (SQL, databases, APIs, reporting tools, etc.)

• Strong troubleshooting and problem-solving skills with an ongoing commitment to enhancing technical knowledge

• Proficiency in collaborating across various teams and engaging with diverse personalities

• Capacity to perform well under pressure, meet deadlines, and effectively manage unexpected challenges

• Significant equity compensation through ISO options

• Option for early exercise

• 10-year exercise window post-termination

Technical Account Manager

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