Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Propel platform adoption and growth by collaborating with the Account Team.

• Establish strategic partnerships with customer IT teams and internal stakeholders.

• Collect feedback and contribute to initiatives aimed at product enhancement.

• Lead intricate troubleshooting efforts and provide proactive technical support.

• Oversee and maintain system integrations and security configurations.

• Implement systems for risk monitoring and address technical challenges.

• Design and execute efficient configuration and routing strategies.

• Evaluate performance metrics to enhance productivity and operational efficiency.

• Identify and facilitate technical growth within the customer’s roadmap.

⛳️ Requirements

• A minimum of 2 years of experience in technical consulting, technical account management, solutions architecture, or a similar client-facing technical role.

• Strong grasp of software and front-end development principles.

• Demonstrated problem-solving abilities with effective task prioritization skills.

• Experience with Contact Center as a Service (CCaaS) solutions and SIP is highly desirable.

• Exceptional communication abilities, both written and verbal.

• Capacity to convey technical concepts to non-technical executive audiences.

• Bachelor’s degree in a relevant discipline.

🏝️ Benefits

• Competitive salary along with stock options.

• Support for professional development including training, courses, conferences, and books.

• Access to the latest tools and equipment necessary for your work.

• Sports compensation and reimbursement for therapy and counseling sessions.

• Team events such as annual employee awards, internal hackathons, and a variety of engaging activities ranging from cooking to the Glia Olympic Games.

• Emphasis on diversity with representation from 25 different countries.