This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Serve as a reliable technical advisor to designated enterprise accounts.

• Continuously assess system performance, examine usage trends, and perform regular technical evaluations.

• Oversee troubleshooting initiatives for complex implementation challenges.

• Offer architectural insights and technical advice during crucial stages of client implementations.

• Enhance the technical proficiency of client teams through customized training and documentation.

• Represent the customer's perspective internally by consolidating technical feedback and feature requests.

⛳️ Requirements

• A minimum of 5 years of experience in technical support, solutions architecture, or technical account management roles.

• Extensive hands-on experience with low-code/no-code development platforms.

• Proven ability to comprehend and troubleshoot intricate technical architectures, including APIs, integrations, databases, and authentication systems.

• Experience in supporting enterprise software implementations involving multiple stakeholders and dependencies.

• Exceptional problem-solving capabilities with the skill to analyze logs, diagnose system behavior, and identify root causes.

• Strong communication abilities to convey technical concepts to both technical and non-technical audiences.

• Documented success in establishing trusted relationships with enterprise clients.

🏝️ Benefits

• Competitive salary and benefits

• Flexible PTO policy

• Professional and personal development opportunities

• Employee recognition programs