Technical Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of a portfolio of strategic accounts, acting as the primary technical contact and trusted advisor within your designated territory.

• Promote product adoption and ensure value realization across the CrowdStrike Falcon® platform.

• Conduct proactive customer health checks, adoption reviews, and executive briefings to enhance value delivery.

• Handle and manage escalations with urgency and professionalism, collaborating with cross-functional teams to achieve resolutions while maintaining robust customer relationships.

• Develop and continually deepen product knowledge across CrowdStrike's comprehensive portfolio, swiftly gaining expertise on new technologies as they emerge.

• Facilitate knowledge-sharing discussions with customers to boost adoption and link product value to customer security outcomes.

• Act as the voice of the customer internally, ensuring that feedback regarding product gaps and feature requests reaches the appropriate stakeholders.

⛳️ Requirements

• Bachelor's Degree or equivalent experience.

• Previous experience in technical account management, customer success engineering, or professional services within the cybersecurity sector.

• Demonstrated ability to manage a large and diverse account portfolio in a fast-paced setting, balancing competing priorities without losing sight of customer outcomes.

• Strong background in cybersecurity, with an understanding of the threat landscape and the ability to communicate effectively with security practitioners and executives.

• Experience with all supported operating systems.

• Knowledge of enterprise web technologies, security, and state-of-the-art infrastructures.

• Familiarity with security operations center (SOC) environments and processes.

• Experience in network infrastructure.

• Exceptional interpersonal skills, enabling you to quickly build trust, navigate complex stakeholder relationships with ease, and engage effectively with customers who have high expectations.

• Excellent customer service skills, with the capability to quickly establish technical credibility with clients.

• Outstanding written and verbal communication skills, able to adapt your style to various audiences, from technical practitioners to C-suite executives.

• Experience working independently to determine methods and procedures for new assignments.

• Proven problem-solving abilities.

• A collaborative mindset and a genuine commitment to customer success.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday offerings for relaxation and recharge.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• Vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.