Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary technical contact for a designated portfolio of enterprise accounts, in collaboration with their assigned Customer Success Manager (CSM).

• Perform regular technical health assessments — evaluating integration health, API utilization, configuration gaps, platform adoption challenges, and best practices to enhance enterprise customer stability.

• Facilitate technical customer workshops and lead escalation discussions as the technical authority for assigned accounts.

• Anticipate technical risks before they escalate; devise remediation strategies and ensure their execution.

• Assist customers with intricate platform configurations, custom reporting arrangements, and integration architecture for CreatorIQ's NextGen platform.

• Convert customer business objectives into technical specifications and platform configurations within CreatorIQ.

• Manage the technical success plan for each account — documenting integration specifications, data flows, custom setups, and recognized risks.

• Guide clients through complex technical transformations, platform modifications, and operational scaling initiatives while ensuring continuity and maintaining customer confidence.

• Collaborate with the Education team to identify knowledge gaps and incorporate them into training materials and in-app guidance enhancements.

• Act as the internal technical advocate for your accounts — escalating product deficiencies, bugs, and configuration challenges with structured context and an emphasis on business impact.

• Manage technical work streams across Product Support, Engineering, Product, and Implementation to ensure that enterprise issues are prioritized, clearly communicated, and resolved effectively.

• Deliver structured technical updates, remediation strategies, risk evaluations, and realistic delivery timelines to customers during escalations.

• Keep precise documentation of each account's technical configuration, integration architecture, and outstanding technical issues in Notion and Zendesk.

• Monitor and report on technical health indicators across your portfolio — highlighting accounts that are technically at risk before churn signals become evident in the CSM layer.

⛳️ Requirements

• 4–7 years of experience in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS organization.

• Proven track record of managing technical relationships with enterprise-tier accounts — focusing on strategic, named accounts rather than transactional interactions.

• Demonstrated capability to navigate APIs, integrations, data pipeline concepts, and SaaS platform configurations independently, without requiring continuous engineering support.

• Familiarity with influencer marketing, the creator economy, or social media data platforms is advantageous — however, a willingness to learn domain knowledge is also acceptable.

🏝️ Benefits

• 25 days of vacation, including both floating and fixed holidays.

• Wellness allowance.

• Paid parental leave.

• Stock options as part of our equity-sharing program.

• Comprehensive healthcare coverage, including mental health services, physical therapies, dental, vision, cancer coverage, and more.

• An extensive perks program offering stipends for wellness, cell phone and internet expenses, home office setup, mental wellness, professional development, and occasional company-sponsored meals throughout the year.