This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main advocate for your designated accounts, facilitating technical success and fostering long-term platform usage.

• Examine intricate network performance data to offer actionable insights, converting technical challenges into strategic business opportunities.

• Collaborate with Engineering, Sales, Product, and Customer Success teams, leading regular business reviews and technical health assessments to ensure our solutions meet evolving infrastructure objectives and promote measurable value realization.

• Influence customer retention and satisfaction, contributing to the ongoing growth and market presence of ThousandEyes.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.

• Over 5 years of experience in a customer-facing technical position, such as Technical Account Management, Solutions Engineering, or Professional Services.

• Proven expertise in networking protocols, including TCP/IP, BGP, DNS, and HTTP/HTTPS.

• Strong skills in troubleshooting Software as a Service (SaaS) applications and cloud-native architectures.

• Experience overseeing a portfolio of enterprise-level accounts with an emphasis on technical delivery and adoption.