Technical Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of customer outcomes from the post-sale implementation phase through renewal, adoption, and expansion.

• Guide customers through deployment, onboarding, testing, training, and operational rollout processes.

• Collaborate with security, IT, operations, and leadership stakeholders to establish goals, success criteria, and measurable outcomes.

• Attain in-depth knowledge of the Ambient.ai platform and assist customers in applying it in real-world situations.

• Deconstruct ambiguous technical and operational challenges into clear actionable steps and foster cross-functional alignment.

• Cultivate trusted relationships with everyday users and executive stakeholders.

• Gather customer feedback and field insights to influence product, process, and go-to-market enhancements.

• Identify opportunities to strengthen customer impact and broaden partnerships.

• Willingness to travel up to 30%.

⛳️ Requirements

• Over 7 years of experience in a customer-facing capacity such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar enterprise technology support role.

• Proven experience in managing multi-stakeholder programs or implementations within enterprise environments.

• Capacity to learn complex, configurable technology and comprehend how systems, teams, and workflows interconnect.

• Customer-oriented approach that integrates structure, urgency, and relationship-building.

• Strong problem-solving abilities and sound judgment in uncertain or rapidly changing circumstances.

• Exceptional written and verbal communication skills.

• High level of ownership, adaptability, and follow-through.

• Proficient in building real technical expertise in a complex system.

• Strong account leadership skills with the ability to mobilize action, align stakeholders, and ensure customer programs progress.

• Bonus: Experience in enterprise SaaS, security technology, or environments that are operationally complex.

• Bonus: Familiarity with networking, infrastructure, systems integration, or AI-driven products.

• Bonus: Background in consulting, transformation, structured problem-solving, or executive communication.

🏝️ Benefits

• Regular full-time employees are granted stock options, allowing them to share in the ownership and success of our company.

• Comprehensive health and welfare package, including Medical, Dental, Vision, Life, EAP, Legal Services, and a 401k plan.

• Flexible time off to relax and recharge, including a Winter Break.

• The latest technology and exciting swag will be sent directly to your home.

• Opportunities to connect with colleagues.