Technical Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Serve as a trusted technical advisor for designated accounts, grasping their business objectives and how our solutions can assist in achieving them.

• Act as the long-term technical advocate for customers, ensuring ongoing success and alignment throughout their journey with us.

• Offer proactive technical advice and support during the entire customer lifecycle, from implementation to renewal.

• Collaborate with Sales, Product, Engineering, and Support teams to create a seamless customer experience.

• Take ownership of technical escalations, ensuring swift resolution and customer satisfaction.

• Conduct regular account reviews and roadmap discussions to share product updates, collect feedback, and maintain alignment.

• Recognize opportunities for upselling or expansion based on customer requirements and usage trends.

• Monitor and report on account health, usage statistics, and support trends.

• Contribute to the wider Technical Solutions team by partnering with Customer Success, Product, and Engineering to address complex issues, enhance internal processes, and advocate for product improvements based on customer insights.

⛳️ Requirements

• 3–5 years of experience in a customer-facing technical position.

• Experience in managing enterprise or mid-market accounts.

• Solid understanding of APIs, integrations, and technologies that manage user access and security (SSO, SCIM, SFTP).

• Capability to read logs, troubleshoot issues, and translate technical challenges into business implications.

• Strong proficiency in AI tools and technologies, applying them to enhance customer workflows, automate processes, and boost overall operational efficiency.

• Excellent organizational skills with the ability to manage multiple pipelines and priorities effectively.

• Exceptional written and verbal communication skills, with the ability to collaborate across different functions.

• Willingness and ability to thrive in a fast-paced, technically demanding environment.

• Professional fluency in both written and spoken English is mandatory.

🏝️ Benefits

• Competitive base salary

• Company-sponsored health and life insurance

• Ireland statutory auto-enrolment pension (My Future Fund) with employer contributions

• Eligibility for a discretionary annual performance bonus

• 20 days of paid vacation, plus all Irish public holidays

• Remote-first work environment

• Statutory leave and company sick leave benefits

• Recognition, rewards, and team celebrations that acknowledge outstanding work

• Opportunities to give back through company-supported community service initiatives

• Recognized as a Best Place to Work for 10 consecutive years, along with numerous other workplace accolades

• Continuous learning and career development through our dedicated Learning & Development team—we're dedicated to investing in your growth