Technical Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and nurture robust, long-term relationships with key stakeholders within designated accounts.

• Act as the primary technical liaison for clients, delivering hands-on support and expertise.

• Diagnose and resolve intricate technical challenges related to APIs, integrations, and platform capabilities.

• Conduct customer calls to address inquiries, offer solutions, and ensure successful results.

• Oversee technical projects, including implementations, data migrations, and system setups.

• Engage collaboratively with Product, Engineering, Support, and Sales teams.

• Communicate customer feedback to internal teams to influence product enhancements.

• Create documentation for processes, solutions, and technical knowledge for both internal and external stakeholders.

• Handle multiple priorities while upholding a keen attention to detail.

• Provide occasional after-hours support when necessary.

⛳️ Requirements

• Minimum of 3 years’ experience in Technical Account Management, Customer Support, or a related position in a SaaS setting.

• Solid technical background, including proficiency in SQL, APIs, and scripting languages (Python or similar).

• Familiar with Linux command line and GitHub.

• Knowledge of Go (Golang) is advantageous.

• Capability to efficiently diagnose and resolve complex technical problems.

• Exceptional communication skills, with the ability to convey technical ideas to non-technical audiences.

• Strong organizational abilities, capable of managing multiple projects at once.

• Customer-oriented mindset, focusing on achieving results and delivering value.

• Experience with SaaS platforms and cloud-based environments.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred.

• Familiarity with CRM systems and technical troubleshooting tools.

🏝️ Benefits

• Comprehensive Medical, Dental, Vision, and ancillary benefits.

• 401(k) Company Match.

• Flexible Time Off.

• Home Office Benefit.

• Paid Parental Leave.

• Virtual Events.

• Company Laptop and additional perks!