Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the customer relationship post-sale for enterprise clients, primarily in the banking sector.

• Serve as the main strategic liaison between customer stakeholders and internal teams, including product, engineering, and project management.

• Ensure the successful implementation, adoption, and growth of AI voice agents.

• Coordinate stakeholder alignment across IT, contact centers, digital platforms, compliance, and leadership.

• Convert technical capabilities into tangible business results, such as cost reduction, containment rates, and improvements in customer experience.

• Identify opportunities for upselling and expansion within current accounts.

• Address internal issues and ensure effective cross-team collaboration for resolutions.

⛳️ Requirements

• 5 to 10 years of experience in customer-facing technical positions, including Solutions Consultant, Account Manager, or Customer Success Manager.

• Familiarity with enterprise SaaS, AI platforms, conversational AI, contact center technologies, or automation solutions.

• Strong preference for candidates who have experience in banking, fintech, or contact center technology.

• Proven experience managing significant enterprise stakeholders.

• Knowledge of AI/ML or conversational AI systems, including LLMs, NLU, and voice bots.

• Understanding of contact center technologies, such as IVR, CRM, call routing, and CCaaS platforms.

• Ability to discuss technical architecture with IT teams while conveying value to business leaders.

• Comfortable interpreting technical documentation and collaborating closely with engineering teams.

🏝️ Benefits

• Health insurance stipend – we offer a monthly allowance to assist with your individual health plan.

• 401k plan.

• A company that embodies an entrepreneurial spirit.

• Rapid career advancement, supported by our team of experienced senior professionals from renowned, industry-leading organizations.

• Access to cutting-edge technologies, as we develop solutions leveraging our expertise in areas like Computer Vision, Speech Technologies, Natural Language Understanding, and Generative AI, including LLM and Diffusion models.

• A knowledgeable team, Acclaim is comprised of passionate professionals who have created award-winning devices, voice assistants, and other AI-driven products for major tech firms.