Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing Ad Operations and Trafficking for campaigns from Adelaide advertisers and publishers, encompassing campaign setup, tag generation, and ensuring accurate measurement.

• Identifying and resolving issues with live trackers while establishing processes to automate this workflow in partnership with both Product and Engineering teams.

• Assisting with integrations of new publishers and partners, which may require specific nuances and debugging of JavaScript and HTML.

• Evaluating detailed measurement-based data to enhance our tracker development and implementation.

• Utilizing Excel and Looker to explore, cleanse, and filter data in preparation for analysis.

• Offering client support by addressing inquiries, resolving issues, and guiding users on how to utilize our platform and metrics.

• Keeping abreast of the latest trends and best practices in the digital media sector.

⛳️ Requirements

• 1–3 years of experience in Ad Operations, Media Analytics, or a similar field.

• Troubleshooting – Proficient in troubleshooting JavaScript, especially within the context of ad tags or tracking pixels.

• Excel Expertise – Strong command of Excel, including pivot tables, lookup functions, and formula-based analysis to facilitate data exploration and reporting tasks.

• Data Quality & Testing - Exceptional attention to detail in constructing data validation, profiling routines, and root cause analysis workflows.

• Communication & Collaboration - Strong interpersonal skills with experience in cross-functional collaboration; ability to convey technical concepts to non-technical audiences and provide training/support.

• Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical discipline (e.g., Computer Science, Mathematics, Physics, Engineering) or a rigorous coding bootcamp with a portfolio that showcases the above skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Parental leave.

• Employee development & wellness stipend.

• Holiday break.

• Volunteer time off.

• Competitive salary.

• Performance-based quarterly bonus.

• Stock options.

• 401(k) retirement plan.