Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership and manage 5-10 enterprise customer relationships from a technical standpoint.

• Serve as a trusted advisor for platform utilization, best practices in integration, and architectural decisions.

• Convert complex customer requirements into actionable feature requests, influencing the product roadmap.

• Align business needs with product features to drive proactive adoption.

• Facilitate technical escalations in collaboration with solution engineering, support, and product teams.

• Conduct technical QBRs, integration reviews, and roadmap alignment workshops.

• Oversee platform health, utilization, and KPIs, suggesting improvements as necessary.

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

• Over 5 years of experience in enterprise e-commerce, SaaS platforms, or digital consulting.

• Documented experience in technical customer-facing roles such as Technical Account Manager, Solution Architect, or Senior Consultant.

• In-depth knowledge of e-commerce architectures, including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations.

• Understanding of headless commerce and MACH principles (Microservices, API-first, Cloud-native).

• Strong capabilities in interpreting architecture diagrams, API documentation, and experience with REST, GraphQL, and webhooks.

• Preferred experience with platform migrations, pre-/post-sales consulting, and knowledge of SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.

🏝️ Benefits

• Flexible working hours.

• 40% discount on our ABOUT YOU online store.

• Fresh fruits and beverages available throughout the office.

• Language courses offered in German and English.

• Free access to sports courses and discounted Wellpass membership.

• Subsidized public transportation ticket.

• Freedom to choose hardware and operating systems (Mac, Windows, Linux) for both work and personal use.

• Modern office located in the city center of Hamburg.

• International work environment with English as the company language.

• Agile work atmosphere with cross-functional teams.

• Dog-friendly office policy.

• Opportunities for professional training.

• Company pension plan.

• Assistance with relocation and visa processes (Benefits may vary depending on location).