Technical Account Manager – Ansible

This is a fully remote position, open to applicants in North Carolina, +4 more states.

📋 Description

• Act as the main customer advocate at Red Hat, ensuring effective communication and collaboration across various teams.

• Provide updates on the Red Hat portfolio roadmap and support customers with product upgrades and implementations.

• Quickly acquire knowledge of and stay updated with new technologies such as container orchestration, registries, build strategies, microservices, and automation environments.

• Focus on the Ansible Automation Platform, offering expertise on its implementation and use.

• Conduct technical reviews to proactively identify and resolve potential issues while sharing insights across teams.

• Develop a thorough understanding of the customer's technical infrastructures, environments, hardware, and product utilization.

• Investigate and address support requests through various channels, including online, phone, video calls, and chat.

• Offer strategic advice and guidance regarding current and future Red Hat products and solutions.

• Oversee customer cases, ensuring the maintenance of clear and concise documentation.

• Collaborate with engineering, R&D, product management, and technical support teams.

• Generate and uphold technical documentation for issue resolution and knowledge sharing.

• Cultivate and enhance customer relationships through attentive and relationship-focused support.

• Visit customer locations as necessary to guarantee an exceptional service experience.

⛳️ Requirements

• Previous experience in customer support, software development or engineering, or quality assurance organizations.

• Familiarity with the Ansible Automation Platform and comparable automation technologies, including Chef, Puppet, SaltStack, etc.; extensive knowledge of automation practices and principles.

• Proficiency in configuration management, application deployment, and infrastructure orchestration technologies.

• Capability to manage and cultivate existing customer relationships by providing proactive, relationship-based support.

• Exceptional verbal and written communication skills.

• Ability to clearly and concisely communicate complex information to customers.

• Skill in managing multiple issues and projects concurrently.

• Bachelor's degree in a technology-related field (computer science or engineering is preferred).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for a high deductible medical plan.

• Retirement 401(k) with employer matching.

• Paid time off and holidays.

• Paid parental leave plans available for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Additional benefits such as an employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!