Tech Ops Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Global Service Delivery: Take ownership of the complete performance and escalation management of the global IT deployment queue, ensuring a smooth and high-quality employee experience.

• Global Asset Governance: Enhance hardware lifecycle efficiency and maintain inventory data integrity across all international locations to maximize utilization and minimize procurement costs.

• Vendor & Partner Management: Oversee and hold accountable regional service providers and distributed deployment teams to ensure adherence to global operational standards.

• Process & Workflow Optimization: Foster the standardization and ongoing improvement of cross-functional logistics workflows between internal IT teams and external collaborators.

⛳️ Requirements

• Management: A minimum of 2 years of experience in leading teams, regional service partners, or managed service providers (MSPs).

• Industry Experience: At least 3 years of experience in IT operations, enterprise logistics, or IT asset management (ITAM).

• Queue & Escalation Ownership: Proven experience in managing high-volume ticketing queues (Zendesk preferred) and addressing complex, high-priority operational escalations.

• Asset Governance: Practical experience in tracking hardware lifecycles and ensuring high inventory data integrity (Oomnitza preferred).

• Preferred Skills

• Global Operations: Experience in managing international vendors and shipping logistics across various regions (e.g., LATAM, AMER, EMEA, APAC).

• Vendor Relations: A successful track record of enhancing performance and SLAs with significant external partners (e.g., CDW, Milestone).

• Data & Optimization: Capability to monitor daily operational metrics, manage inventory levels to decrease spending, and refine cross-functional workflows.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best.

• 401(k) with employer match—because your future matters.

• Company-paid Life Insurance, along with HSA & FSA options.

• Employee Assistance Program (EAP) for genuine support when you need it.

• Adoption Assistance to help grow your family.

• Commuter Benefits for a more convenient commute.

• Free Coursera Professional Certifications to enhance your skills.

• Generous vacation & sick time, plus paid time off to contribute to your community.