Principal Consultant – ServiceNow

This is a fully remote position, open to applicants in Germany.

📋 Description

• In your role as Lead Architect and strategic advisor, you will translate business strategies into scalable, secure, and sustainable ServiceNow solutions for our clients.

• You will assist international companies in their digital transformation initiatives regarding IT and enterprise service processes.

• Acting as a Trusted Advisor to stakeholders, including those at the C-level, you will serve as the primary point of contact both internally and externally.

• As a Principal Consultant, you will ensure the professional and technical quality of complex client projects, making significant contributions to their success.

• You will lead workshops aimed at gathering requirements, defining processes, reengineering, conducting gap analysis, and developing solution architecture.

• Your responsibilities include developing ServiceNow target architectures, roadmaps, and technical specifications for enterprise-level implementations.

• Serving as a Subject Matter Expert, you will specialize in various ServiceNow modules, such as ITSM, ITOM, HRSD, CSM, CMDB, or CSDM.

• You will design complex integrations and customer-specific applications on the ServiceNow platform.

• Your role will also encompass supporting pre-sales activities through solutioning, technical demonstrations, effort estimations, and architecture concepts.

• Taking on technical leadership responsibilities, you will mentor both senior and junior consultants by providing coaching, ensuring quality assurance, and promoting best practices.

• You will continuously enhance your expertise and actively share knowledge with the team through mentoring, community building, tools, methods, and thought leadership.

⛳️ Requirements

• A minimum of 9 years of experience in consulting or IT service delivery, with at least 5 years dedicated to ServiceNow.

• Demonstrated experience in leading large, complex, and multi-module ServiceNow implementations.

• Extensive knowledge of the ServiceNow ecosystem, along with expertise in architecture, platform design, and technical delivery.

• ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, such as CIS-ITSM, CIS-ITOM, or an equivalent.

• Proficient in JavaScript, the Glide API, and web services, including REST and SOAP.

• Comfortable with process modeling, process optimization, and converting business requirements into technical solutions.

• Excellent command of both German and English languages.

• Familiarity with agile methodologies, such as Scrum or Kanban.

🏝️ Benefits

• State-of-the-art offices located in Munich & Frankfurt — conveniently situated.

• Flexible remote & hybrid working arrangements with adaptable work hours and locations.

• Devoteam Academy offers certified training and language courses at no cost.

• Opportunities for international career advancement for your next significant move.

• A gaming lounge available for creative breaks.

• Regular events and team parties to foster a genuine team spirit.

• Employee referral bonuses.

• High-end IT equipment: you have the choice of what tools you work with.

• Corporate benefits, including exclusive discounts on technology, fashion, and travel, among others.

• JobRad and additional mobility benefits.

• Secure your future with a company pension plan and capital-forming benefits (vermögenswirksame Leistungen).

• Mentoring and onboarding day to ensure a smooth start with us.