Tech Lead – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strategically allocate and manage tasks among team members in accordance with ServiceNow best practices.

• Create and implement solutions utilizing ITSM, ITOM, HRSD, CSM, and various other modules.

• Organize and structure Sprints centered around user stories employing the SCRUM framework.

• Oversee and assist the team throughout the implementation process on the ServiceNow platform.

• Design and automate business processes and services on the ServiceNow platform.

• Develop APIs utilizing RESTful principles for integration with external services.

• Engage in projects utilizing agile methodologies such as Scrum and Kanban.

• Aid in resolving technical challenges and foster continuous improvement of delivered solutions.

• Collaborate with diverse teams spanning functional, business, and architectural domains.

⛳️ Requirements

• Demonstrated experience as a Senior Developer or Technical Consultant with a focus on ServiceNow.

• Practical experience and certifications in the ServiceNow solutions platform.

• Familiarity with ITSM, ITOM, CSM, HRSD, and additional modules.

• Experience utilizing agile methodologies.

• Capability to comprehend business needs and convert them into technical solutions.

• Exceptional communication and interpersonal skills at various organizational levels.

• Proven leadership qualities.

• Proficient English preferred for international assignments.

• ServiceNow certifications such as CSA, CAD, and/or CIS.

• Additional qualifications: advanced Spanish, fluent English, and a postgraduate degree/MBA are advantageous.

• Strong ownership mindset and a proactive approach toward deliverables.

• Continuous interest in learning and professional advancement.

• Flexibility to adapt in dynamic and evolving environments.

🏝️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher.

• SulAmérica Health Insurance – fully employer-funded with no co-payments.

• SulAmérica Dental Plan – completely funded by the employer.

• Home Office Allowance.

• Life Insurance.

• Childcare Assistance.

• Profit-Sharing Program (PPR).

• Quality of Life and Well-Being: Wellhub (Gympass).

• Digital Urgent Care (24/7 telemedicine, with consultations available in as little as 20 minutes).

• Telehealth consultations with medical specialists.

• Chronic Care Management (personalized, multidisciplinary support).

• Maternity Program: Comprehensive support throughout pregnancy from qualified professionals.

• Nutrition Program: Assistance for employees aiming to adopt healthier eating habits, including consultations with nutritionists.

• Social Support: Access to social workers, as well as legal and financial guidance.

• Emotional Health: Checkups, psychotherapy, and emergency and crisis support services.

• Benefits Club – Education and Career: Partnerships with educational institutions, courses, and language schools.

• Shark Academy: Continuous training and fully funded certifications by the company.

• #sharkteam: Exchange of experiences and knowledge with a team recognized as an industry leader.

• Aoop Lovers: Gamification program allowing points to be redeemed for prizes.