Team Manager, Sales Engineering – eProcurement Solutions

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead, mentor, and cultivate a team dedicated to onboarding complex, enterprise, and strategic clients.

• Oversee comprehensive onboarding projects to guarantee a positive and consistent customer experience.

• Collaborate closely with Sales leaders and Business Development teams.

• Manage team workload, set priorities, and track performance metrics.

• Serve as the escalation point for intricate customer issues.

• Drive change management within go-to-market strategies.

• Utilize data to uncover trends, provide coaching, and implement process enhancements.

• Create scalable onboarding solutions.

• Balance customer satisfaction with operational efficiency.

⛳️ Requirements

• 4+ years of experience in management or project management.

• Demonstrated leadership and coaching abilities.

• Experience in leading onboarding or customer success initiatives.

• Proficient in Microsoft Outlook, Excel, and Word.

• Familiarity with performance metrics.

• Willingness to travel as necessary.

• Bachelor’s degree is preferred.

• Experience with enterprise or mid-market clients is preferred.

• Background in Sales or Customer Success is preferred.

• Strong preference for knowledge of setup systems, Sunrise, third-party punchouts, and test environments.

• Understanding of procurement and integration standards such as cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.

• Experience collaborating with technical or IT teams in large, matrixed organizations is preferred.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!