Team Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Allocate and supervise team responsibilities daily, ensuring that established KPIs are met and operational standards are consistently upheld.

• Offer coaching, guidance, and support to team members aimed at enhancing performance and developing skills based on established procedures.

• Assist in coordinating annual training, certifications, and other technical skill requirements necessary for maintaining the Cloud Services environment.

• Champion SquareTrade’s core values and foster a positive, accountable team culture through consistent frontline leadership.

• Serve as an escalation point for routine team challenges, delivering real-time support and resolving operational or customer-related issues, while escalating more complex problems as necessary.

• Contribute insights to leadership concerning system, workflow, and process enhancement opportunities to promote team efficiency.

• Create and manage Development Action Plans for team members founded on KPI performance and customer feedback, facilitating ongoing performance management.

• Flexibility to work various shifts based on company requirements.

⛳️ Requirements

• Bachelor’s degree or equivalent experience, along with 3+ years of experience in a technical or operations environment, including some responsibilities for team support or coordination.

• Experience in a dynamic, process-oriented environment (experience with M365 and/or Microsoft Cloud support services is preferred).

• Proven track record of supporting team performance in alignment with KPIs and operational objectives.

• Experience in providing coaching, feedback, and assistance to team members.

• Basic analytical and problem-solving abilities, with a capacity to resolve routine issues using established procedures.

• Ability to collaborate with colleagues and appropriately escalate issues to tackle operational challenges.

• Must be based in the U.S.

🏝️ Benefits

• Medical, dental, and vision coverage with network options and the ability to contribute to a savings account (HSA or FSA).

• Up to 4% company match on 401(k) contributions and participation in your company-sponsored pension plan.

• A monthly budget of $75 to prioritize your physical well-being.

• A monthly stipend of $80 to help subsidize connectivity expenses.

• Mental health resources, including free one-on-one therapy, coaching sessions, and digital resources.

• Supportive leave policies.

• Flexible Time Off Policy in addition to 9 Company Holidays.

• Tuition reimbursement of up to $5,250 per year to support your personal educational growth.

• Hybrid work arrangements, along with regular investments in team gatherings and offsite meetings.

• A variety of corporate perks and discounts.