Team Leader – Retail Banking Operations, QC MIS

This is a fully remote position, open to applicants in India.

📋 Description

• Perform quality assessments of various Retail Operations units, including Credit Ops, Card Ops, CCAM Ops, Neo Ops, Wealth Ops, and Insurance Ops.

• Lead risk-oriented QA governance throughout Retail Operations, focusing on control validation, KRI monitoring, governance reporting, and tracking of corrective actions.

• Communicate review results to business units and Delivery Managers.

• Suggest and ensure the execution of corrective action plans.

• Execute and manage MI/reports as instructed by the Manager.

• Maintain risk registers, mappings of risk controls, and assessments of control effectiveness.

• Evaluate preventive, detective, and corrective controls while validating compliance with SOPs, PPGs, APPMs, OPMs, internal policies, and regulatory standards.

• Develop and oversee KRIs, escalate Amber and Red risk events, and create dashboards, risk heat maps, and trend analyses.

• Conduct root cause analyses, thematic reviews, periodic validations, and effectiveness testing.

• Review and critically assess RCSAs while validating risk ratings, residual risks, and control ownership.

• Coordinate audits, regulatory reviews, compliance assessments, and governance inspections.

• Facilitate governance forums, calibration sessions, risk review meetings, and management discussions.

• Supervise governance MIS, KRI packs, risk dashboards, action trackers, and executive reports.

• Assign tasks, oversee team workloads, and mentor QA & MI team members.

• Promote continuous improvement and collaborate with stakeholders to enhance service quality and operational performance.

⛳️ Requirements

• Extensive knowledge of host systems and other banking operating systems.

• Profound understanding of one or more Retail Operations processes, such as CCAM Ops, Card Ops, Credit Ops, Insurance Ops, or Neo/Digital Banking.

• Strong comprehension of Enterprise Risk Management principles, RCSA, KRIs, risk registers, control effectiveness assessments, and governance frameworks.

• A minimum of 5 to 7 years of experience in a Retail Operations process; core operations experience is preferred.

• Familiarity with MIS, systems, and related processes.

• Excellent verbal and written communication skills, along with strong computer proficiency.

• Proactive mindset with effective floor management and ownership of responsibilities.

• Capability to manage floor operations, scheduling, and provide backup for the Manager.

• Alignment with the Bank’s core values and the ability to foster the right culture for seamless delivery.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment that encourages collaboration and innovation.