Team Leader – Payment Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Review, verify, and authorize transactions in accordance with established delivery standards to guarantee their precision, authenticity, and adherence to operational procedures.

• Engage with customers (both internal and external) to clarify issues and resolve them efficiently and satisfactorily, ensuring a seamless service experience.

• Develop a comprehensive understanding of processes and operating systems, identifying training needs to perform assigned tasks effectively.

• Systematically maintain and update documentation and correspondence records to facilitate efficient information retrieval.

• Identify shortcomings and suggest enhancements in systems and procedures to boost efficiency, reduce risks, and improve delivery standards.

• Accurately log data, errors, and complaints in the PMIS, motivating processors to do the same to track staff productivity and implement corrective actions as necessary.

• Promptly address all inquiries and complaints (internal/external).

• Ensure that all clearing and collections accounts are reconciled at the close of each day.

⛳️ Requirements

• Exceptional communication skills.

• Strong interpersonal abilities.

• 5 years of experience in back office operations within the financial sector.

• Proficient verbal and written communication skills along with computer operating capabilities.

• Solid understanding of general banking rules and regulations.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on team collaboration.