Team Leader II, Low Balance – Physician

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Provides daily guidance on inventory management to team members.

• Oversees inventory backlog and reviews reports (including timely filing, aging, and others) to ensure adherence to client protocols.

• Evaluates and summarizes accounts up to a specified limit for closure in accordance with each client's standard operating procedures.

• Holds monthly one-on-one meetings for coaching and mentoring team members.

• Collects and analyzes reports related to inventory workflow to confirm that team members are addressing the correct accounts.

• Refers complex or challenging accounts to management to guarantee effective progression.

⛳️ Requirements

• A minimum of 2 years of experience in a role at Knowtion Health, a hospital, physician practice, payer, RCM vendor, or in customer service.

• Knowledge of debt collection laws and regulations.

• Compliance with HIPAA regulations.

• Proficient in computer applications, particularly MS Excel, Word, and Outlook.

• Excellent organizational and documentation abilities for effective inventory management, timely follow-up, and accurate record-keeping.

• Capability to read and interpret a wide range of documents, including contracts, claims, patient medical records, inpatient/outpatient discharge summaries and reports, instructions, policies, and procedures in both written (English) and diagrammatic formats.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Short-term disability

• Long-term disability

• Bonus opportunities

• Paid holidays

• 401k

• Generous PTO policy