Team Leader II, Low Balance

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Provides guidance on inventory management to team members on a daily basis.

• Oversees inventory backlog and reviews reports (timely filing, aging, etc.) to ensure adherence to client protocols.

• Evaluates and summarizes accounts up to a specified amount for closure, following the standard operating procedures for each client.

• Conducts monthly one-on-one meetings to offer coaching and mentoring to team members.

• Retrieves and analyzes reports related to inventory workflow to ensure that team members are addressing the correct accounts.

• Escalates complex or challenging accounts to management to ensure effective progression of accounts.

⛳️ Requirements

• A minimum of 2 years of experience in Knowtion Health or within a hospital, physician practice, payer, RCM vendor, or customer service role.

• Knowledge of debt collection laws and regulations.

• Compliance with HIPAA standards.

• Advanced computer skills, including proficiency in MS Excel, Word, and Outlook.

• Strong organizational and documentation abilities to facilitate effective inventory management, timely follow-ups, and accurate record-keeping.

• Capability to read and interpret a wide range of documents, including contracts, claims, patient medical records, inpatient/outpatient discharge summaries, reports, instructions, policies, and procedures in both written (English) and diagram formats.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Short-term disability

• Long-term disability

• Bonus opportunities

• Paid holidays

• 401k

• Generous PTO policy