Team Leader II, Bilingual – Customer Service - Vehicle App

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead and supervise a team;

• Manage relationships with clients, operations managers, and operations directors;

• Track and assess operational KPIs;

• Provide analytical oversight of processes;

• Review and update reports;

• Organize and oversee schedules;

• Finalize and monitor timesheets;

• Offer constructive feedback;

• Oversee direct reports.

⛳️ Requirements

• Minimum age: 18 years;

• Bachelor's degree in Communication or a related discipline;

• Ideally, at least 6 months of experience in customer experience (CX) operations;

• Familiarity with KPIs: Service Level, ABS, and Quality;

• Intermediate proficiency in computer skills, typing, and Microsoft Office;

• Advanced Spanish proficiency (reading, writing, and speaking) - will be evaluated during one of the selection phases;

• Strong customer orientation;

• Excellent verbal and written communication abilities;

• Effective planning and organizational skills;

• Adaptability;

• Negotiation skills;

• Persuasive abilities;

• Argumentation skills;

• Strong interpersonal skills;

• Leadership qualities;

• Convenient access to the Atento Cabula unit (Bahia).

🏝️ Benefits

• Transportation voucher;

• Meal voucher and/or food allowance;

• Life insurance;

• Funeral assistance;

• Childcare support / special-needs child assistance;

• Discounts on products;

• Dental assistance;

• Medical assistance (healthcare);

• Pet insurance;

• Bulla (payroll-deductible credit such as a salary-advance option);

• Discounts on gym memberships / sports activities;

• Educational partnerships providing course discounts;

• Career development plan.