Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the daily planning and operations of your team.

• Ensure that each team member meets their Service Level Agreements (SLAs) and achieves their Key Performance Indicators (KPIs).

• Organize and manage the team, ensuring adherence to their schedules.

• Facilitate training and development for your team by conducting team huddles and coaching sessions.

• Assess the strengths and weaknesses of your teammates.

• Provide solutions for the growth and development of your team.

• Generate performance reports for your team and document client feedback.

• Address any issues that may arise, including those related to HR.

• Approach problem-solving with creativity.

• Serve as the communication bridge between management and your team.

⛳️ Requirements

• Minimum of two (2) years of relevant experience as a Team Leader managing at least 10 teammates in a customer support role within an outsourcing or similar environment.

• Exceptional verbal and written communication abilities.

• Above-average technical proficiency.

• Prior experience in phone, email, and live chat customer support roles.

• Knowledge of E-Commerce, ZenDesk, or other CRM tools.

• Willingness and flexibility to work various shifts.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages.

• Wellness programs to support employee health.

• Opportunities for internal mobility and professional growth.