Team Lead – US Property Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of a property management team.

• Supervise Virtual Assistants to ensure efficient completion of daily tasks in leasing, maintenance coordination, collections, and administrative functions.

• Act as a liaison between front-line team members and upper management.

• Provide direction, accountability, and operational support while enhancing performance and process improvement.

• Oversee leasing, collections, maintenance dispatching, and administrative activities.

• Ensure timely responses to rental inquiries.

• Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels.

• Manage daily rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms.

• Develop, manage, and optimize advertising campaigns to boost lead generation and occupancy rates.

• Track advertising campaign performance and suggest improvements to enhance visibility, lead quality, and conversion rates.

• Review guest cards, applications, collections reports, and vacancy reports.

• Coordinate maintenance requests and ensure follow-up until completion.

• Manage and guide team members while providing daily performance coaching.

• Identify operational challenges and propose solutions to enhance occupancy and collections.

• Support high occupancy rates, robust collections performance, and exceptional tenant service.

⛳️ Requirements

• At least 5 years of experience in apartment, multifamily, or residential property management.

• Proven experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff.

• Strong knowledge of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management.

• Experience in managing virtual teams and remote employees.

• Background in marketing and advertising, including posting rental advertisements across various platforms.

• Experience in creating and managing advertising campaigns on Facebook Marketplace, Zillow, Craigslist, and similar rental listing platforms.

• Strong leadership experience is highly preferred; candidates with outstanding property marketing and advertising skills will also be considered.

• Strong reporting and organizational abilities.

• Comfortable with U.S. business hours and able to communicate clearly in English.

• Access to a quiet home office work environment.

• Fast and reliable internet connection of at least 10 Mbps with internet backup available.

• Dependable electricity with power backup options.

• Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.

• 8 GB to 16 GB RAM or higher.

• Windows 10 or higher, or macOS Ventura, Sonoma, Sequoia, or Tahoe.

🏝️ Benefits

• Permanent remote work opportunity.

• Flexible remote work arrangement.

• Work during U.S. business hours.

• Access to a quiet home office work environment.

• Fast and reliable internet connection of at least 10 Mbps with internet backup available.

• Dependable electricity with power backup available.