Team Lead, Settlement Services

This is a fully remote position, open to applicants in India.

📋 Description

• Accountable for overseeing daily operational performance within the Title and Settlement department.

• Guaranteeing the delivery of high-quality service, process efficiency, compliance with regulations, and satisfaction of customers.

• Offers leadership to operational teams engaged in settlement/closing, post-closing, recording, and related workflow activities.

• Collaborates closely with Compliance, Underwriting, Technology, and Business Leadership to foster operational excellence, standardization, and ongoing improvements.

• Supervise daily production activities across Pre-Closing, Closing, Funding, Recording, and Post Closing functions.

• Track service level agreements (SLAs), turnaround times, quality metrics, and productivity goals.

• Ensure that operational workflows adhere to ALTA Best Practices, state regulations, and underwriter expectations.

• Establish standardized procedures and operational controls across all processes.

• Address escalated issues concerning orders, files, customers, lenders, underwriters, and internal stakeholders.

• Identify gaps, bottlenecks, and inefficiencies in processes; suggest and implement process improvement initiatives.

• Promote lean operating practices to reduce defects, enhance cycle times, and improve customer experience.

• Maintain operational playbooks, SOPs, job aids, and training materials.

• Lead, mentor, and develop a team of operational specialists, analysts, or supervisors.

• Establish performance objectives, conduct evaluations, and ensure accountability for operational results.

• Work collaboratively with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success.

• Serve as a point of escalation for key accounts, lenders, and external partners.

⛳️ Requirements

• Bachelor’s degree in Business, Operations Management, Finance, or a related field (preferable but not mandatory).

• Over 5 years of experience in Escrow or Settlement Services operations.

• More than 2 years of experience in a supervisory or team lead capacity.

• Strong expertise in managing operational workflows, customer service delivery, and cross-functional collaboration.

• Preferred experience working with title underwriters, lenders, or large-scale title operations.

• Solid understanding of: Title search, examination, and curative processes.

• Closing/escrow procedures, funding, and recording practices.

• Fundamentals of title insurance underwriting.

• ALTA Best Practices and RESPA regulations.

• Quality assurance and operational control frameworks.

• Exceptional communication, people management, and stakeholder-influencing capabilities.

• Strong analytical skills with the capability to interpret performance data.

• Proficiency in title/settlement systems (e.g., Resware, Qualia, proprietary platforms).

• Keen attention to detail and effective problem-solving skills.

• Capacity to thrive in a fast-paced environment with changing priorities.

🏝️ Benefits

• Comprehensive insurance packages, including medical coverage for employees and their families.

• Personal Accident Benefit and Life Insurance for employees.

• 10 paid holidays, in addition to 26 paid days off annually.

• Numerous employee engagement activities.

• Exceptional work-from-home flexibility.