Clinical Safety Associate

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Evaluate and analyze clinical safety issues raised by clients, utilizing clinical judgment to assess severity and scope.

• Conduct thorough investigations: collect evidence, identify root causes, document findings, and communicate results back to clients with empathy and clinical expertise.

• Leverage AI platforms to investigate and replicate reported clinical output issues.

• Manage cases through to resolution, including following up with clients to obtain additional information or clarify reported concerns.

• Collaborate with internal teams — such as engineering, product, and medical knowledge — when investigations uncover issues beyond the Clinical Safety department's jurisdiction, while maintaining ownership of the customer-facing issue.

• Contribute to regular safety reporting, encompassing volume tracking, root cause analysis, and identification of emerging trends.

• Assist in the upkeep and enhancement of clinical safety documentation — including investigation procedures, known issue logs, and internal reference materials.

• Spot opportunities to enhance our processes and communicate these suggestions to the team.

• Aid in determining the regulatory reportability of global clinical safety concerns, differentiating between clinically significant events, near misses, and non-reportable incidents.

• Escalate unclear or urgent cases to senior Clinical Safety colleagues within established timelines.

• Expand your knowledge of global medical device regulations and their relevance to AI-generated clinical documentation.

⛳️ Requirements

• Current clinical registration (e.g., HPCSA or equivalent).

• Direct patient-facing clinical experience.

• A critical thinking approach — you identify discrepancies, question what is absent, and ensure nothing is overlooked.

• Exceptional attention to detail — in this position, minute details are crucial.

• Clear and confident written communication skills — you will be drafting messages for clients and explaining clinical nuances to non-clinical colleagues.

• Methodical and organized — comfortable with structured processes, detailed documentation, and compliance with regulatory timelines.

• Interest in or exposure to health technology, clinical informatics, or AI in the healthcare sector (Nice to Have).

• Experience with clinical audits, incident reporting, or complaint resolution (Nice to Have).

• Familiarity with medical device regulations (especially MHRA reporting) or quality management standards (Nice to Have).

• Experience utilizing support or ticketing systems in a customer-facing environment (Nice to Have).

🏝️ Benefits

• 24/7 mental health, coaching, and wellbeing support through Sonder, along with a £100/month Healthy Heidi’s stipend.

• Global parental leave policy: 26 weeks paid for primary caregivers and 18 weeks for secondary caregivers, subject to eligibility.

• Fertility support: one-time payment of ZAR R50,000, eligibility applies.

• Learning & development budget: £700 annually for courses, books, memberships, conferences, and more.

• Home office budget of £500 as a one-time allowance to create a workspace that you enjoy.

• Recharge days following significant milestones and busy periods to help you reset and return rejuvenated.

• Flexibility to work from anywhere for up to 4 weeks each year, no matter where life takes you.

• Clinical leave: 10 days per year for eligible clinical positions to maintain accreditation and compliance requirements.