Onboarding Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the comprehensive onboarding process for new Wagepoint clients, guiding them from account submission to a successful initial payroll run.

• Ensure that payroll accounts are set up correctly and remain fully compliant with Wagepoint policies and governmental regulations.

• Provide clear and effective training via calls, emails, and online sessions to empower clients in navigating Wagepoint’s payroll platform with confidence.

• Monitor, document, and resolve any onboarding challenges by working in collaboration with Sales, Risk, and Support teams to ensure client progress.

• Keep thorough and precise onboarding records, including setup instructions, support notes, and system configurations in internal tools.

• Identify challenges and recurring issues in the onboarding process, proposing enhancements to optimize the journey and improve the client experience.

⛳️ Requirements

• A minimum of 1 year of experience in processing Canadian payroll or providing support in payroll onboarding, assistance, or implementation.

• Strong understanding of payroll compliance and the fundamentals of taxation.

• Openness to learning and adapting as payroll legislation, internal procedures, and product features evolve.

• Excellent communication skills with the ability to articulate payroll concepts clearly.

• Experience in managing KYC/KYB and other compliance documentation.

• High attention to detail combined with strong organizational abilities.

• Comfortable working within a CRM-focused environment (e.g., HubSpot).

🏝️ Benefits

• Flexible working hours

• Professional development opportunities

• Remote work options