Team Lead, Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and develop a team of Customer Success Managers.

• Oversee a portfolio of enterprise accounts.

• Enhance customer satisfaction, retention, and growth.

• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to showcase value.

• Provide training and certification for team members on Customer Success Management methodologies and tools.

• Collaborate with Sales, Technical Services, and Overlay teams.

⛳️ Requirements

• 5+ years of experience in Customer Success or Account Management.

• Bachelor’s degree or equivalent experience, including military experience.

• 2+ years of experience in a leadership or team lead role.

• Demonstrated success in managing enterprise accounts.

• Experience with Cisco and/or other OEM ecosystems (e.g., Palo Alto, Juniper) is preferred.

🏝️ Benefits

• Health insurance.

• Flexible working hours.

• Opportunities for professional development.