Team Lead, Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, guide, and cultivate a team of Customer Success Managers.

• Proactively manage a portfolio of enterprise accounts.

• Foster adoption, renewals, and expansion throughout the customer lifecycle.

• Act as a Subject Matter Expert for Cisco and OEM Enterprise Agreements.

• Establish, track, and report on vital performance metrics.

• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to showcase value.

• Educate and certify team members on Customer Success Management methodologies and tools.

• Collaborate with Sales, Technical Services, and Overlay teams.

⛳️ Requirements

• Minimum of 5 years in Customer Success or Account Management.

• Bachelor’s degree or equivalent experience, including military service.

• At least 2 years of leadership or team lead experience.

• Demonstrated success in managing enterprise accounts.

• Experience with Cisco and/or other OEM ecosystems (e.g., Palo Alto, Juniper) is preferred.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Professional development opportunities.