Team Lead, Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of the strategic customer journey covering Onboarding, Adoption, Retention, and Expansion.

• Ensure smooth transitions and alignment between the onboarding process and ongoing Customer Success activities.

• Accelerate time-to-value and facilitate successful customer activation.

• Set unified customer experience standards across all strategic accounts.

• Recognize opportunities to enhance customer lifecycle management and operational efficiency.

• Coach, mentor, and assist Strategic Customer Success Managers and Onboarding Customer Success Managers.

• Collaborate with Sales to enhance customer transitions and expectation management during the purchasing process.

⛳️ Requirements

• Proficient in Portuguese and Spanish (English is required for internal communication).

• Over 4 years of experience in Customer Success, Account Management, Onboarding, or other customer-facing positions.

• More than 2 years of experience leading Customer Success teams in a SaaS setting.

• Demonstrated experience in managing strategic customer relationships.

• Background in overseeing customer lifecycle initiatives, including onboarding, adoption, retention, and expansion.

• Strong skills in coaching, mentoring, and developing people.

• Proven track record in driving revenue retention and growth outcomes.

• Excellent skills in stakeholder management and executive communication.

• Data-driven mindset with the capability to convert insights into actionable plans.

• Outstanding organizational and problem-solving abilities.

• Ability to influence cross-functional teams and ensure effective execution.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Access to ongoing professional development and training programs.

• Competitive compensation and benefits package.

• Flexible work arrangements to promote work-life balance.