Team Lead, Customer Success

This is a fully remote position, open to applicants in Spain, +2 more states.

📋 Description

• Lead, inspire, and cultivate a team of 7–10 Customer Success Managers throughout the Southern EMEA region.

• Conduct regular one-on-one meetings, establish clear expectations, and foster an environment conducive to growth and performance.

• Tackle performance challenges with transparency, fairness, and consistency.

• Encourage continuous learning through coaching and constructive feedback.

• Take ownership of customer health, retention, and renewals across the team’s portfolio.

• Assist in account strategy, manage executive stakeholders, and navigate complex customer situations.

• Serve as the primary escalation contact for customers at risk.

• Personally oversee a select portfolio of strategic customer accounts as needed.

• Enhance team processes, working methodologies, and operational efficiency.

• Ensure the accuracy and currency of CRM data, reporting, and customer records.

• Collaborate with Sales, Product, Operations, and other cross-functional teams to provide a seamless customer experience.

• Identify opportunities to boost efficiency, consistency, and customer impact as Customer Success expands.

⛳️ Requirements

• 3–4+ years of experience in Customer Success, focusing on customer retention, renewals, and long-term customer health.

• 2+ years of experience in leading and developing high-performing teams.

• A passion for coaching and developing individuals, with a proven history of facilitating growth.

• Ability to inspire, motivate, and provide clear guidance during times of change.

• Confidence in addressing performance challenges constructively and proactively.

• Experience in a fast-paced scale-up or high-growth environment.

• Adaptability to thrive amid uncertainty.

• Strong organizational capabilities and a process-oriented mindset.

• Exceptional attention to detail.

• Hands-on leadership approach.

• Full professional proficiency in both English and French.

• Experience in Learning & Development, HR Tech, or a related SaaS environment is advantageous.

• Legal authorization to work in the specified location; the application form requires current residence and legal work status.

🏝️ Benefits

• Access to your own certified coach.

• Access to AIMY, CoachHub’s AI coach.

• Opportunities to stretch beyond your role.

• Remote-first work with flexible arrangements.

• Wellbeing Days.

• 1 Volunteering Day.

• Additional holidays beyond the legal minimum in most locations.

• Agile working methodologies.

• Recognition for innovative ideas.

• Mission-driven work that positively impacts lives.