Task Order Manager

📋 Description

• Manage the complete oversight of Task Order, warranty, and repair status activities and strategies for the Common Hardware Systems – 6th Generation (CHS-6) contract.

• Adopt a proactive and strategic mindset to build relationships, extending beyond basic issue resolution.

• Lead a team of two Customer Care Coordinators.

• Take ownership of customer and end-user relationships.

• Act as the primary advisor for CommIT hardware warranty and repair activities within the program.

• Continuously devise innovative strategies to enhance program efficiencies.

• Maintain analysis data related to warranty and repair to support strategic decision-making.

• Collaborate with vendors to address repair concerns as they arise.

• Build and strengthen partnerships with third-party warranty and repair providers while offering SOW guidance to the Leidos Subcontracts organization.

• Assist the Leidos CHS-6 Program Manager and Contracts Manager in informing customers about any product defects identified before Government acceptance.

• Supervise CDRL deliverables related to Task Orders, warranty, and repair.

• Ensure compliance with Government reporting requirements, including failure analysis and trend reporting.

• Support property management accountability concerning spare parts and repairs.

• Monitor all orders under active warranties and assess the risk and profitability of OEM product lines.

• Gather and relay client feedback to the CHS-6 Program Management teams to continuously enhance the value provided to the client's mission.

• Review both draft and final Performance Work Statements to assist with CHS-6 Task Order opportunities.

⛳️ Requirements

• Bachelor of Science in Engineering, Supply Chain Management, Business, or a related scientific/technical field.

• A minimum of 10 years of relevant experience, or a Master’s Degree accompanied by at least 8 years of pertinent experience.

• US Citizenship is required; an active Secret Clearance is preferred, or the ability to obtain and maintain a Secret clearance.

• Capability to collaborate with a matrixed team regarding the program’s logistics, warranty, and repair vision.

• Experience in overseeing and executing warranty and repair operations involving multiple vendors.

• Demonstrated success in building strong relationships with customers.

• Background in project and operations management.

• Strong organizational skills with the capacity to prioritize various tasks effectively.

• Willingness to travel to Aberdeen Proving Ground, MD, Edgewood, MD, Orlando, FL, Leidos office, and other customer locations as required.

• Proficient in Microsoft Office.

🏝️ Benefits

• Health and Wellness programs.

• Income Protection.

• Paid Leave.

• Retirement.