Systems Trainer, Affordable Housing

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement training programs centered on property management platforms and related operational processes.

• Tailor and regularly refresh training materials to accommodate various learning styles, job roles, system updates, integrations, and company protocols.

• Work alongside subject matter experts, departmental leaders, Systems, Operations, Learning & Performance, and other internal teams.

• Facilitate dynamic virtual training sessions and, when necessary, in-person sessions for both new hires and current employees.

• Provide foundational and advanced training on system modules, workflows, and data management techniques.

• Utilize live demonstrations, role-playing, and scenario-based activities to enhance learning retention.

• Assess training effectiveness through evaluations, feedback, and performance metrics.

• Identify skill gaps and suggest targeted development opportunities.

• Keep precise training records in the LMS, including attendance, completions, and certification status.

• Assist with enterprise-level projects by delivering training on system adoption and process compliance.

• Test, implement, and convey information about system enhancements or new features.

• Convert technical updates into accessible resources and microlearning content.

• Provide ongoing coaching and support following system rollouts.

• Monitor participation, completion rates, and performance outcomes.

• Generate reports summarizing training results, insights, and recommendations for management.

• Remain updated on trends in learning technology and best practices in systems training.

⛳️ Requirements

• Bachelor’s degree in Business, Education, or a related discipline (or equivalent experience).

• 2-5 years of experience in systems training, property management operations, or instructional design.

• Proficiency in property management systems (Yardi, RealPage, Entrata, etc.) and learning management systems (LMS).

• Excellent facilitation, communication, and presentation capabilities.

• Ability to distill complex system workflows into clear, learner-centric instructions.

• Strong organizational and time management abilities.

• This role does not require travel.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.