Systems Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support and maintenance for our go-to-market systems, which include HubSpot, Vitally, and various operational platforms.

• Develop, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.

• Investigate and resolve system issues, workflow failures, data discrepancies, and operational requests from internal teams.

• Collaborate with Sales, Customer Success, Marketing, Finance, and Product teams to enhance business processes and operational efficiency.

• Create and manage dashboards and reports that offer insights into pipeline, customer health, renewals, forecasting, and other critical business metrics.

• Facilitate integrations and data flow between CRM, billing, product, analytics, and customer support systems.

• Conduct data cleanup, enhance CRM hygiene, and assist in maintaining data accuracy across business systems.

• Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.

• Identify chances to automate repetitive tasks using workflows, AI tools, and other operational technologies.

• Support cross-functional operational projects that enhance team collaboration and scalability.

⛳️ Requirements

• A minimum of 3 years of experience in supporting business systems, operations, revenue operations, customer operations, or a related field.

• Proficiency in working with CRM platforms, including HubSpot, Salesforce, or similar systems.

• Experience in creating or supporting workflows, automations, reporting, and operational processes.

• Strong analytical and problem-solving abilities with a knack for troubleshooting issues across various systems.

• Understanding of data quality and the flow of information between business applications.

• Excellent organizational skills with the capability to manage multiple priorities in a fast-paced environment.

• Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.

• A mindset geared towards continuous improvement and a curiosity for learning new tools and technologies.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working hours.

• Options for remote work.