Systems Operations Coordinator – Professional Development

📋 Description

• Oversee and enhance professional development systems and program data across DI platforms, ensuring precision, organization, and a smooth learner experience.

• Manage updates and configurations within the Association Management System (AMS), encompassing CDME course events, educational credits, participant records, and associated program details.

• Assist with the setup of webinars, micro-courses, certificates, and online learning initiatives within DI learning platforms and systems.

• Guarantee course accessibility, participant functionality, and platform accuracy across professional development programs; address issues and liaise with vendors as required.

• Aid in reporting, system enhancements, and data integrity concerning DI professional development programs and platforms.

• Organize webinar scheduling, registration setup, communications, and operational logistics from initiation to completion.

• Gather, structure, format, and disseminate speaker assets, course materials, and program resources across relevant systems and platforms.

• Facilitate the execution of in-person and virtual professional development programs, ensuring materials, participant information, and logistics are precise and prepared.

• Act as the onsite registration lead for CDME courses and designated DI events, offering support to participants and faculty during program execution.

• Travel approximately 4–5 times annually to assist onsite CDME programs, the DI Annual Convention, and other designated events.

• Deliver prompt, professional assistance to members, instructors, and partners concerning professional development systems, registration, course access, and program involvement.

• Support learners and stakeholders with troubleshooting, navigation, and everyday inquiries across various platforms and programs.

• Cultivate positive working relationships that embody DI’s commitment to professionalism, responsiveness, and member experience.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience is preferred.

• 1–3 years of experience in coordination, operations, administrative support, or customer-facing roles is preferred.

• Familiarity with databases, CRM/AMS platforms, LMS platforms, or other operational systems is essential.

• Comfortable with learning and navigating multiple platforms, systems, and processes.

• Knowledge of Impexium, Learning Builder, Trello, Elevate (Cadmium), and/or Thrive Credentialing (via Higher Logic) is advantageous.

🏝️ Benefits

• Employee Paid Health Coverage: Ensuring you and your loved ones are well cared for.

• Financial Wellness Programs: Including retirement plans with employer contributions to secure your future.

• Flexible Work Environment: Embracing a remote-first approach with the necessary tools and support.

• Generous Time Off: Recognizing the importance of rest and rejuvenation.

• Continuous Learning Opportunities: Encouraging professional development and growth.