Systems Integration Project Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee project management in collaboration with a project engineer, starting from the Sales handover, by engaging with customers, internal teams, and third-party system integrators.

• Facilitate activities across different functional groups while tracking dependencies.

• Ensure project success through effective management of team-wide processes, project execution, timelines, and budgets.

• Adhere to established deployment processes, identify areas for improvement, and document specific requirements for customers, store types, and local regulations.

• Maintain comprehensive records in a central repository for easy reference during and post-deployment.

• Evaluate project plans, gather survey data, review quotes from third-party system integrators, establish project timelines and budgets, coordinate hardware requirements, and monitor all milestones and transitions of responsibilities throughout the project.

• Apply strong influencing and persuasion skills to adjust expectations for project modifications as necessary across all stakeholders.

• Manage communication between parties regarding installation and the identification, resolution, and documentation of technical issues during the deployment process.

• Align all internal and external schedules with the overall project timeline to ensure client satisfaction and timely delivery.

• Successfully validate customer acceptance of completed projects and transition internal responsibilities for ongoing support, training, network monitoring, and customer success.

• Address all warranty concerns, manage excess hardware returns, finalize invoices from suppliers, and provide accurate data for customer billing.

• Offer insights on the performance of suppliers, integrators, and internal processes.

• Coordinate post-deployment repair and maintenance activities as required.

⛳️ Requirements

• Minimum of 5 years of experience in hardware/software implementation.

• BA/BS degree or equivalent experience; experience in retail or retail integration is preferred.

• Strong capability to engage clients and team members in a constructive and supportive manner.

• Demonstrated ability to interpret and review basic construction floor and ceiling plans.

• Willingness to travel domestically or internationally as needed for training or customer requirements.

• Proficient in English.

• Unquenchable desire to seek solutions and enhance processes through meticulous personal initiative.

• Outstanding organizational skills.

• Ability to reason and make decisions in real-time.

• Advanced troubleshooting and problem-solving skills, leveraging professional experience and available resources to develop practical solutions.

• Proficiency in software tools such as Confluence, Jira, Team Gantt, Excel, PowerPoint, Word, and Slack.

🏝️ Benefits

• AiFi is rapidly expanding its footprint in autonomous store solutions.

• Opportunities for remote work from home.