Systems Engineer II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Resolves escalated service tickets efficiently.

• Collaborates with clients to assess and resolve technical issues.

• Analyzes current systems or user requirements to design, recommend, and implement system modifications.

• Configures and supports both internal and external customer networks.

• Develops and maintains all configurations for systems, applications, security, and networks.

• Works with the NOC team to troubleshoot network performance issues.

• Suggests upgrades, patches, and new applications and equipment.

• Keeps a record of completed tasks using an incident-tracking tool.

• Creates and updates support documentation to enhance future troubleshooting efforts in line with standards.

• Provides assistance for special projects such as new customer onboarding, O365 migrations, and Azure migrations.

⛳️ Requirements

• Over 3 years of recent experience in computer, server, and network troubleshooting.

• Relevant certifications such as MCP, MCSA, CCNA, or equivalent.

• Must demonstrate resourcefulness and initiative in a fast-paced environment.

• Proven ability to efficiently and effectively troubleshoot technical issues.

• Extensive knowledge of current Microsoft desktop and server operating systems.

• In-depth understanding of Microsoft SQL, Exchange, SharePoint, and other server applications.

• Advanced knowledge of computer and server hardware.

• Familiarity with network troubleshooting techniques.

• Excellent customer service skills.

• Strong written and verbal communication abilities.

• Willingness and capability to work in a 24x7x365 support environment.

• Ability and readiness to participate in a standard on-call rotation for after-hours support.

• Customer-focused and composed under pressure.

• Committed to upholding the company's core values and standards with all customers.

🏝️ Benefits

• Health insurance coverage.

• 24x7x365 support environment.