Associate Operations Analyst – Systems

This is a fully remote position, open to applicants in India.

📋 Description

• Support the management, configuration, and optimization of essential business systems (including CRM, BI, and automation platforms) to facilitate seamless daily operations.

• Collaborate with team members to uphold clear process flows, map out data models, and assist in drafting Business Requirements Specifications (BRS).

• Proactively utilize modern AI tools (e.g., ChatGPT, Cursor, GitHub Copilot) for "vibe coding"—creating lightweight automations, writing simple scripts, and enhancing repetitive internal tasks.

• Act as a dependable point of contact for internal stakeholders to help resolve system issues, troubleshoot errors, and fulfill data requests.

• Conduct regular audits, maintain organized records, and develop basic dashboards to ensure precise reporting across all platforms.

⛳️ Requirements

• 0.5–2 years of experience in operations, systems administration, business analysis, or a related technical field (relevant internship experience is highly valued).

• A fundamental understanding of CRMs, automation tools (such as Zapier or Make), or basic data analysis processes.

• A keen interest in the future of technology, with a tendency to experiment with AI-assisted development tools to address practical challenges.

• Outstanding problem-solving capabilities with a natural talent for breaking down complex processes into clear, logical, and structured steps.

• Excellent verbal and written English skills, with the ability to clearly communicate technical concepts to non-technical team members.

• A self-motivated mindset with the ability to excel in a remote setting and a strong desire to proactively learn new software and frameworks.

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related quantitative discipline. Equivalent practical experience or a compelling portfolio of self-initiated tech projects is also welcomed.

• Basic understanding of databases, spreadsheets, automation tools, and foundational programming concepts (e.g., SQL, Python, JavaScript), acquired through coursework, internships, projects, or self-directed learning.

• Proven track record of self-directed learning—whether through online courses, developing side projects, or exploring new software utilities.

• Basic certifications or structured training in CRMs (HubSpot, Salesforce) or automation platforms (Zapier, Make).

🏝️ Benefits

• Make a lasting impact.

• Engage in professional and personal growth.

• Experience a vibrant culture.

• Be your authentic self!

• Competitive, benchmarked total rewards package including (but not limited to) a base salary & short-term incentives for all employees.

• Fully remote-first, small yet global organization; ‘learn wherever, whenever’ empowers our people with flexibility in learning and growth.

• Retirement planning options (i.e., CPF, EPF, company-matched 401(k)).

• Globally, we design benefit plans that provide choices for every stage of life and allow for flexibility as circumstances change. Employees have access to a comprehensive benefits package to select the medical, dental, and vision insurance plan that best suits their needs.

• In addition to excellent healthcare coverage, we offer all employees mental health resources and additional wellness programs.

• Generous time off and leave allowances.

• And more!