Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical resource for support and resolution of customer issues related to the Traffic Management System.

• Address support requests via the ticketing system and support hotline.

• Diagnose and resolve hardware, software, communication, and network challenges associated with traffic management platforms and ITS devices.

• Set up and maintain traffic signals, PTZ cameras, Dynamic Message Signs, traffic detectors, and other ITS technologies.

• Oversee incident management in accordance with client-specific SLAs, ensuring prompt resolution.

• Provide training to agency staff on Q-Free systems, products, and software functionalities.

• Document system architecture, configurations, processes, and troubleshooting methodologies.

• Assist with system backups, disaster recovery, and infrastructure upkeep.

• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.

• Engage in an on-call rotation to support 24/7 transportation operations.

• Identify opportunities for process enhancements and suggest technical solutions to improve system performance and dependability.

⛳️ Requirements

• Minimum of 3 years of relevant technical experience.

• Experience in supporting ITS technologies, traffic signals, traffic management systems, or similar transportation technologies.

• Familiarity with Windows and/or Linux server environments, networking concepts, and system administration.

• Proficiency in troubleshooting hardware, software, communication, and network issues.

• Experience with VPNs, remote access tools, and database management.

• Capability to work independently while effectively collaborating with cross-functional teams.

• Excellent technical documentation and communication skills.

• Customer-centric mindset with a proactive, solutions-driven approach.

• Valid driver's license and willingness to travel as required.

• Proficiency with Jasper Reports, TMDD, GraphQL, SOAP, or REST APIs.

• Familiarity with Agile software development methodologies, configuration management, and change control processes.

• Experience supporting complex, mission-critical environments operating 24/7/365.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.

🏝️ Benefits

• Opportunity for professional advancement and technical skill development.

• Competitive salary and a comprehensive benefits package.

• Supportive and collaborative team atmosphere.

• Health, vision, and dental insurance coverage.

• 401(k) retirement plan.

• Employee assistance program.

• Flexible benefits options.

• Company-sponsored life insurance coverage.

• Company-sponsored short-term disability insurance coverage.

• Company-sponsored long-term disability insurance coverage.